Case Study

About the Client

Our client is a leading mattress brand in India, manufacturing and distributing 126 product variants across the country.

They operate through more than 10,000 dealers, 72 branch and stock points, and 9 strategically located manufacturing facilities across Karnataka, Orissa, Madhya Pradesh, Uttaranchal, and Gujarat.

With state-of-the-art technology and rapidly growing demand, they needed strict visibility on goods movement from factory to warehouse, warehouse to distributor, and direct‑to‑consumer deliveries.

To digitize logistics operations and automate manual tasks, they approached Spinclabs.

Challenge

Vehicle allocation and item tracking were entirely manual. Whenever an order was entered in the SAP ERP system, a dedicated resource had to record which vehicle carried which items for that order.

There was no single system to see order, items, vehicle, and driver in one place, resulting in no real‑time visibility on either order tracking or item tracking.

Key Pain Points

Manual vehicle allocation and load mapping
Fragmented information across spreadsheets and paper
No one‑stop view of order, items, vehicle, and driver
No reliable real‑time status for stakeholders

Objective

Automate order creation from SAP ERP to TMS to save time, avoid human error, and provide a single login platform to track real‑time delivery status and complete order history.

Automated ERP → TMS flow Single tracking dashboard Real‑time visibility & ETA

Solution

Spinclabs implemented an integration between SAP ERP and Spinc TMS so that orders automatically flow from ERP to TMS on a real‑time basis, removing the need for manual data entry.

GPS device tracking, SIM‑based tracking, and mobile‑app tracking were integrated to build a chronological history for every order, searchable via order number.

During the 2020 COVID pandemic, when processes were split between systems and paper and employees worked from home, Spinclabs delivered a one‑stop Order Tracking System to centralize all logistics information.

Delivered Capabilities

Real‑time order sync from SAP ERP to TMS
Order‑centric tracking timeline and history
Mobile app and web access for stakeholders
Vehicle and driver masters for quick allocation
Automatic tracking from departure of source location

Order Tracking Experience

End‑to‑End Visibility

A single dashboard shows orders received in ERP, orders shipped from the source location, orders in transit, and orders delivered, with full creation and shipping history.

Real‑Time ETA & Access

Dealers, distributors, and end consumers receive live ETA updates and can log in via mobile app or shared link to view the real‑time status of their orders.

Vehicle & Driver Control

Vehicle and driver masters allow teams to check availability, assign orders quickly, and start tracking automatically as soon as the vehicle leaves the source.

Location updates are captured approximately every 10 km, so all notified stakeholders always see the current vehicle position and accurate ETA.

Business Impact

By eliminating manual logistics processes, the client now processes close to 100 daily orders digitally, with far lower effort and fewer errors.

The integrated Order Tracking System ensures timely deliveries, provides a unified visibility platform for all stakeholders, and contributes directly to higher customer satisfaction.

Bottom Line

The mattress manufacturer made a strategic leap from fragmented, paper‑based logistics to a fully digitized, integrated Order Tracking System and continues to benefit from this decision every day.